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Our Services
- Americans with Disabilities Act
- Bicycle & Pedestrian Program
- Buildings & Facilities
- Contracting Opportunities
- Creeks, Watershed & Stormwater
- Parks, Trees & City Landscapes
- Projects
- Recycling & Garbage
- Sanitary Sewer System
- Streets & Sidewalks
- Sustainable Oakland
- Traffic Safety & Parking
- Useful Links & Resources
- Volunteer Opportunities
Our Upcoming Events
Service Request - Report a Problem
Welcome! Here’s where you can request a public works maintenance service. We appreciate your request and thank you for being our "eyes and ears" in the City of Oakland.
This web site is for NON-EMERGENCY services only! For potential emergency situations, please call (510) 615-5566.
You may submit a Service Request online, by phone, by email or by mobile app.
Online: To submit a new service request, click here.
Phone: Call 311 if you are in Oakland, or (510) 615-5566 from outside Oakland
Email: oak311@oaklandnet.com
Mobile App: SeeClickFix or OAK 311, available in the App Store for Apple devices and Google Play for Androids.
Please view our Call Center presentations to help you. Presentation en Espanol. Presentation in Chinese.
Reward for Reporting Illegal Dumping Program
The City has a unique program that provides rewards to witnesses who help stop people illegally dumping in Oakland neighborhoods. With the Reward for Reporting Illegal Dumping Program, witnesses who report illegal dumping can receive up to half of all penalties collected in successful enforcement actions based on the witness’s reports. This sends a strong message that Oakland will not tolerate illegal dumping in our neighborhoods and City streets. This program in intended to encourage the public to help identify and put a stop to perpetrators' illegal behavior.
Click here to find out how you might earn a reward and help stop illegal dumping.
Other Helpful Links
Other Helpful Links / Additional Resources:
- Abandoned Autos (abandoned vehicles on the public street after 3 days)
(510) 777-8622 (report abandoned vehicles parked on the street for over 72 hours) - AC Transit
Dial 511; then say "AC Transit"; then say "Customer Relations" (maintenance, complaints, etc.) - Alameda County Public Works - Creek/Drainage Maintenance
(510) 670-5500 (creek flooding, overgrown vegetation, illegal dumping, graffiti)
Email: info@acpwa.org - Animal Control
(510) 535-5602 (live animals)
(510) 535-4888 (dead animals) - AT&T Graffitti removal requests can be sent to repair@att.com
- Building Services (construct an addition, build a new home or renovate an existing building)
- CalTrans (freeway, on & off ramps, signs, weeds, graffiti, illegal dumping, homeless encampments)
(415) 330-6500 (graffiti on signs, striping, electrical issues)
(510) 614-5942 (illegal dumping, pot holes, homeless encampment, overgrown vegetation) - Code Enforcement (blighted private properties, deteriorated buildings, inoperable vehicles on private property)
(510) 238-3381
Email: inspectioncounter@oaklandnet.com - EBMUD East Bay Municipal Utilities District
(866) 403-2683 (fire hydrants, clear water leaks, flooding, graffiti)
Email: custsvc@ebmud.com - Fire/Hazardous Materials (HazMat)
(510) 444-3322 - Household Hazardous Waste
(800) 606-6606
Email: bill.pollock@acgov.org - OPR Oakland Parks & Recreation (recreation issues, not facility-related)
(510) 238-7275 - OUSD Oakland Unified School District (trash, debris, illegal dumping, graffiti, defective signs)
(510) 535-2718 or 2719 (buildings, grounds, grafitti & any issues on grounds) - Parking Citations
Click on Parking Matters for Oakland's website on all things related to parking on City streets.
(800) 500-6484 (parking citation assistance center, pay or appeal a citation, residential parking permits)
(510) 238-3099 (enforcement)
(510) 238-6631 (meter repair & meter collection) - PG&E Pacific, Gas & Electric (power outages, high voltage & tree limb interference)
(800) 743-5000 (maintenance & emergencies, gas le ask, downed power lines, etc.) - Port of Oakland (overgrown weeds, litter, homeless encampments)
(510) 627-1415 (general maintenance, non-emergencies, overgrown weeds, litter, homeless encampment, grafitti)
(510) 563-3300 or (510) 563-3360 (Oakland International Airport; Airport Operations Center) Emergencies 24/7 - Recreation Centers
- Regional Private Sewer Lateral (PSL) Program
The United States Environmental Protection Agency (EPA) in collaboration with the California Regional Water Quality Control Board (RWQCB) is spearheading an effort to keep the Bay clean. The EPA and RWQCB are requiring the East Bay Municipal Utility District (EBMUD), six East Bay cities, and one sewer district to fix old, cracked sanitary sewer pipes to ensure they don't allow the infiltration of rainwater which can overwhelm wastewater treatment facilities, resulting in untreated or partially treated sewage being released into the Bay. As a result, EBMUD and its partners are phasing in a Regional Private Sewer Lateral (PSL) Ordinance in some east bay communities. Affected property owners will be required to obtain a certificate from EBMUD indicating that their PSLs are without defects and have proper connections. Follow the link to EBMUD's website for the requirements on the East Bay Regional Private Sewer Lateral Program. - Streets - 5-Year Pavement Schedule
- Streets - Street Maintenance Fact Sheet
- Streets - Pavement Condition Letter
- Trees - Plant Your Own Tree Form
- Trees - Prune Your Own Tree Guidelines
- Union Pacific Railroad (illegal dumping, graffiti, damaged tracks, pot holes)
(888) 877-7267 (maintenance) - Alameda County Vector Control (rat or rodent infestations)
(510) 567-6800
Email: ehvector1@acgov.org - Waste Management of Alameda County
(510) 613-8710 (residential missed pick-up, driver complaints, bulky-waste pickups)
(510) 613-8700 (business services)
Email: oakrrservices@wm.com
