File a Complaint
City departments allows people to make complaints about violation of the Equal Access to Service Ordinance by the City of Oakland's agency staff. You may file a complaint by telephone or by completing a complaint form.
City departments are required to document the actions they take to resolve each complaint, and they must keep copies of complaints and resolutions for at least two years.
You can download a complaint form in English, Spanish, Chinese or Vietnamese:
English Complaint Form
Spanish Complaint Form
Chinese Complaint Form
You can also submit a completed complaint form via fax, email, or mail:
Equal Access Office
150 Frank H. Ogawa Plaza, 2nd Floor
Oakland, CA 94612
fax: (510) 238-2325 TDD: (510) 238-3254
