Frequently Asked Questions
How do I report a public works type problem?
You can go online to SeeClickFix to file an online report and track non-emergency problems, such as graffiti, illegal dumping or potholes.
Oakland residents can submit a report with a photo using a mobile app or computer. Upon receipt of the service request, the resident receives a confirmation message. SeeClickFix offers increased transparency and accountability. Anyone can track submitted reports and set up location-based watch areas to see local activity.
Another way to report a problem is by calling (510) 615-5566, email pwacallcenter@oaklandnet.com and web.
How do I request sidewalk repair?
Maintenance and repair of sidewalks is the property owner's responsibility, except when damages are caused by an official City street tree.
Street Trees: To verify if you have an official City street tree, contact the Public Works Agency, Tree Services section at 510.615.5850.
Sidewalk repairs that involve less than 25 square feet do not require a City permit. The property owner should contact the City to schedule a sidewalk inspection prior to commencing work to identify limits of repair and after repair is completed. Sidewalk repairs that involve more than 25 square feet require an Engineering - Curb, Gutter, Sidewalk, Driveway Permit from the Building Services - Permit Counter, 250 Frank Ogawa Plaza, 2nd Floor, (510) 238-3443, before the work can commence. After permit is obtained, the property owner should call (510) 238-3651 to schedule an inspection prior to commencing work to identify limits of repair.
How do I appeal a parking ticket?
You must contest your ticket within 21 calendar days of the date of issuance. Emails are not an accepted form of communication for contesting a parking ticket. If you wish to contest a ticket, you can do it in the following ways:
Online
You may contest your parking ticket online at https://wmq.etimspayments.com/pbw/include/oakland/dispute_request.jsp.
Follow the easy step-by-step instructions and upload up to three documents that provide evidence to support your written testimony. Please wait 48 hours from the time of issuance to ensure your citation is uploaded into the online system.
Please Note: It may take handwritten tickets up to two weeks to be entered into the online system, therefore we suggest that you contest your ticket using one of the other methods mentioned below.
In Person
Download and fill out the Contest Form or bring a letter of explanation for contesting your citation. Click here to download the Contest Form. If you choose to bring a letter, please print your name, address, telephone number, current mailing address and parking ticket citation number. Be sure to attach the original parking ticket to your form or letter. Please Note: Keep a copy of your citation for your records.
Fax
Download and fill out the Contest Form or bring a letter of explanation for contesting your citation. Click here to download the Contest Form. Fax the completed form and required documents to (510) 986-2699.
Download and fill out the Contest Form or bring a letter of explanation for contesting your citation. Click here to download the Contest Form. Fax the completed form and required documents to (510) 986-2699.
Mail
You may mail the Contest Form or letter of explanation (please be sure to print your name, address, telephone number, current mailing address and parking ticket citation number) with the original parking ticket to:
Parking Citation Assistance Center
250 Frank H. Ogawa Plaza, Suite 6300
Oakland, CA 94612
You may mail the Contest Form or letter of explanation (please be sure to print your name, address, telephone number, current mailing address and parking ticket citation number) with the original parking ticket to:
Parking Citation Assistance Center
250 Frank H. Ogawa Plaza, Suite 6300
Oakland, CA 94612
Once you contest a ticket, the Parking Citation Assistance Center (PCAC) investigates your ticket and will notify you by mail of its decision.
If the ticket is upheld, you will have 21 days to pay your citation or request an Administrative Hearing. Please refer to the Administrative Hearing section below for further details on requesting a hearing.
For more information on parking and parking tickets, please visit www.oaklandnet.com/parking.
What are the new parking meter hours?
Monday through Saturday, 8:00am to 6:00pm.
How much does the parking meter costs in Oakland?
The current rate is $2.00 per hour. This is an increase of 50 cents per hour over the old rate, effective July 1, 2009.
What does my parking violation mean?
You can find the list of violations online at: http://www.oaklandnet.com/government/fwawebsite/parking/Pdf/Parkingfineschedule2011.pdf or you may call the Parking Assistance Center at (800)500-6484 to find the violation coded on your citation.
What is a Police Beat?
The City of Oakland is divided into 57 beats of approximately 5000 people each. Each beat has a Neighborhood Crime Prevention Council (NCPC) staffed by a Neighborhood Services Coordinator (NSC) to help the neighborhood solve problems with the Police and other City departments. Many NCPCs include a Problem Solving Officer (PSO) trained in community policing.
Who is my Problem Solving Officer?
To locate your Problem Solving Officer, click on this link: oak026568.pdf
How do I make a complaint about garbage not picked up?
You can contact the Recycling Hotline and Garbage Collection Complaints at 510.238.7283 or 510.238.SAVE
