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File a Complaint
This Grievance Procedure is established to meet the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs or benefits by the City of Oakland (the City). Complaints of disability discrimination involving other public entities or private businesses will not be accepted by the ADA Programs Division. Please note: Do not use this form to file a complaint alleging employment discrimination. Instead, please contact the Equal Opportunity Programs Division at (510) 238-6468 or by email at firstname.lastname@example.org.
To file an ADA Title II Discrimination Complaint (excluding employment)
To file a complaint against the On-Call Curb Ramp Program, ADA Sidewalk Repair Program and/or Residential Disabled Parking Zone Program
If your request for a curb ramp, sidewalk repair and/or disabled parking zone has been denied and you would like to file a complaint:
1. Print and complete the Grievance Form.
2. Mail, fax or email your completed form to:
ADA Programs Division
1 Frank H. Ogawa Plaza, 11th Floor
Oakland, CA 94612
Phone: (510) 238-5219
Fax: (510) 238-3304
TTY: (510) 238-2007
If you'd prefer, we'd be happy to mail a form to you.
Please note: This form is only to be used to complain about a denied request. If you have not yet made a request, please make your request first. Do not use this form to make a request for a curb ramp, sidewalk repair and/or residential disabled parking zone.