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Bureau of Services
The Bureau of Services is led by Deputy Director Gil Garcia.
The Bureau is made up of the following divisions:
The Communications Section is the primary public safety answering point for the City of Oakland. The Communications Section answers all 911 calls, all seven-digit emergency calls (777-3211) and all seven-digit non-emergency calls (777-3333). The Section receives all emergency calls for police, fire, and medical service in the City of Oakland. It dispatches all police resources to police calls and forwards other emergency calls to the appropriate agency. Communications also receives and evaluates non-emergency calls for police and City services, and it answers the Internal Affairs Division 24-Hour Complaint Hotline after regular business hours.
Fiscal Services Division
The Fiscal Services Division is responsible for providing administrative support for the Oakland Police Department in the following areas: Accounting, Accounts Payable, Accounts Receivable, Audits, Budget, Contracting and Purchasing, Financial Reporting, Grants, and Performance Measures. Ms. Donneshia Nell Taylor leads the Fiscal Services Section.
Three units are managed under the Fiscal Services Division:
- False Alarm Reduction Unit
- Fleet/Warrant Unit
- Project Resource Management Unit
The False Alarm Reduction Unit is also a part of the Fiscal Services Division. If you'd like to know about what you need to do to obtain and maintain a valid permit, see Burglar Alarm Services.
The primary mission of the Project Resource Management Unit is to help ensure that the Oakland Police Department is a leader in the field of technology. It continues to re-engineer business processes through technology to make the Department a more efficient and effective organization.
Project Resource Management Unit
The Project Resource Management Division is managed by Acting Sgt. Dave Burke.
Project Resource Management is composed of two units:
Ms. Kiona Suttle manages the Records Division. Records processes and maintains the Department’s records concerning all reported incidents, including crimes, arrests, towed vehicles, restraining orders, warrants, and teletypes. It provides access to information as allowed by statute to the law enforcement community and the general public.
The Records Kiosk in the Police Administration Building (PAB) lobby at 455 7th Street is open to the public from 8:00 am to 3:00 pm Monday through Friday and from 8:00 am until noon on Saturday and Sunday.