Quality of Service
How Are We Doing?
Your feedback is valuable to us. We like to hear when an officer or employee's performance is outstanding, and we certainly need to know if they didn't meet your expectations.
Scroll down to find out how to:
- Make a Commendation
- File a Complaint or Report Misconduct
Make a Commendation
Members and employees of the Police Department are committed to providing the best customer service available to the residents of City. We often go above and beyond what is required to ensure your contact with our staff is conducted in a positive and respectful manner. When these positive contacts occur, the Chief wants to know about it!
The Quick Compliment recognition system was designed as a motivational tool to be used in achieving customer satisfaction, while providing a quick and simple way for you to show your appreciation for receiving outstanding service OPD staff. If you have received outstanding service, please let us know by completing the interactive Quick Compliment Form here.
You can also commend an officer or employee by:
- Using our commendation form or write a note
- Drop it off at any police facility
- Or mail it to
Oakland Police Department
455 7th Street
Oakland, CA 94607
- Writing to the Chief of Police:
Chief Jordan
Oakland Police Department
455 7th Street
Oakland, CA 94607
- Writing to the Internal Affairs Division
250 Frank H. Ogawa Plaza, Suite C
Oakland, CA. 94612
- Talking to any Department supervisor or commander.
Your comments will be reviewed by the appropriate commanding officer and the commended officer or employee.
File a Complaint or Report Misconduct
Policing is often difficult and complex. We strive to be courteous, thorough, and impartial in our investigations and fair in our judgments. We also realize that mistakes can occur and our actions at times fall short of your expectations.
We must maintain your trust and confidence in us to provide quality police service to all members of our community. As public servants, we respect the rights of all persons; therefore, your complaints and concerns are important to us.
As a public agency, we are accountable to the community, and our employees are subject to discipline when wrong. Our employees also merit protection from undeserved criticism.
We will do our best to handle your complaint promptly.
- Guide to Filing a Complaint Against the Police
- Citizen Complaint Forms
