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911 Dispatch Communications
The Oakland Fire Department Dispatch Center (FDC) is located in downtown Oakland and is a critical component of emergency coordination and response. The FDC receives approximately 60,000 emergency calls for service annually, 47,000 of which are medical emergencies.
All Dispatchers are trained Emergency Medical Dispatchers (EMD) and may be required to give callers CPR or other emergency medical instructions. Dispatchers answer a total of 175,000 telephone calls per year. EMDs also dispatch for the Public Works Agency after hours and on weekends.
The Oakland Fire Dispatch has achieved its ultimate goal and is now a nationally accredited Center of Excellence.
9-1-1 Disaster Registry
To create a systematic mechanism to identify people who may require special assistance in the event of a disaster. The first component of this system is to create a voluntary,confidential and secure database of frail senior citizens and persons with disabilities, within the 9-1-1 Computer AidedDispatch System (CAD). This voluntary registry will provide immediate information to fire, medical and law enforcement; 9-1-1 emergency response personnel.
The Goals of the Oakland 9-1-1 Disaster Registry for Seniors and Disabled Persons is to create and maintain a 24 hour accessible database of highly vulnerable populations in the City of Oakland, in order to better assist dispatchers and firefighters responding to 9-1-1 calls and provide vital, life safety information to emergency first responders.
For more information or to request an application contact the Communications Division at: (510) 238-3796.