Delinquent Garbage Bill Online Payment System

Frequently asked question (FAQ’s) for online delinquent garbage payments.

According to the Oakland Municipal Code Section 8.28.100, the Occupant of any premises generating garbage is responsible for maintaining garbage service including paying garbage collection bills.

1.  What does the online mandatory garbage notice delinquent payment service allow me to do? 
The Mandatory Garbage Delinquent Notice Payment Service allows you to perform web inquiries to pay delinquent garbage invoices.  By entering the invoice and customer number, the property location and amount due will be displayed.  Once you have verified that the location and amount due is correct you can go to the next step. 

2.  What type of payment method is accepted on this online service? 
You may pay your invoice online 24 hours a day using Master Card, Visa, and Discover.  Make check payments in person at the Revenue Bureau’s Service Center located 150 Frank H. Ogawa Plaza Suite 5342.  There are no fee charges to use the online payment program.  

3.  What if I do not have my invoice number? 
For the security of personal information, this site will only perform searches by active invoice numbers.  If you do not have your invoice number you can call the Revenue Bureau’s Mandatory Garbage Section at (510) 238-7474 for assistance to obtain your invoice and customer number.  

4.  I cannot find my invoice number on the online Payment system?
If the invoice has been paid or the liability on your invoice(s) has been transferred to the Alameda County Tax Collectors’ Office, the invoice will not appear in the payment system.  If it was transferred to the property tax roll the liability must be paid through Alameda County Tax Collector’s Office at 1221 Oak Street, Oakland California, phone (510) 272-6800.  The City will no longer accept payment either through this website or in our office.  

5.  How do I verify if the delinquent invoices has been paid or transferred to the Alameda County Tax Roll if it does not appear on the system? 
If it was transferred to the property tax roll the liability must be paid through Alameda County Tax Collector’s Office at 1221 Oak Street, Oakland California.  The City will no longer accept payment either through this website or in our office.  You may call the Revenue Bureau’s Mandatory Garbage Section at (510) 238-7474 for verification.

6.  Should I pay online if I want to attend an administrative or council hearing? 
For those who wish to contest the delinquent notice charge, please contact Waste Management of Alameda County at (510) 613-8710

7.  What if I have already paid my delinquent bill to Waste Management? 
Billing cycles for residential property are quarterly basis; payments are due to Waste Management on or before the 10th day of the month following the close of the billing cycle.  All payments received after the due date is automatically credit to the next billing period.   Waste Management automatically transfers all past due balances to the City of Oakland for collection and delinquent payments can be collected by the City of Oakland or Waste Management.  Waste Management (WMAC) can be contact at (510) 613-8710. Should you have a question regarding your Waste Management (WM) payment, please contact WM to confirm if your last payment was applied to the delinquent invoices in question or to your next billing cycle

8.  Will I need to attend a hearing or contact the City of Oakland if Waste Management has adjusted my current delinquent charges? 
There will be no need to attend the hearings or contact City of Oakland if Waste Management has adjusted the delinquent charges; however, please confirm with them if that is the case. 

9.  If I do have a billing dispute or want to change my garbage service?  
Please call Waste Management at (510) 613-8710. Their office is located at 172 – 98th Avenue, Oakland, CA  94603. 

 

Delinquent Garbage Payments may be made by any of the following:

Online: Pay My Bill | Waste Management Use the Online WM ezPay ID number listed on the invoice along with your login credentials.

If you do not have a login, Please register to obtain one.

Pay by Check or Money order : Mail Payment with the Payment Coupon to any of the addresses below and to ensure proper credit, write your Invoice number on the front of your check or money order;

Waste Management of Alameda County
PO Box 541008
Los Angeles CA 90054-1008

 or

City Of Oakland 
150 Frank H. Ogawa Plaza, 5th Floor, Suite 5342

Oakland, CA 94612-1995

Walk-in or Cash or Money order: Waste Management cashier office at:
172 98th Ave. Oakland, Monday – Friday 8:00am to 6:00pm.

 or

City of Oakland
Mandatory Garbage Section – MGS
150 Frank H. Ogawa Plaza, 5th Floor, Suite 5342

Oakland, CA 94612-1995